SHIPPING & RETURNS POLICY

  1. Shipping

Local Delivery (South Africa Only):

  • Free Shipping for orders over R1500.
  • Courier partners: The Courier Guy / Fastway / Aramex
  • Delivery Time: 2–5 working days (main centres), up to 7 days for rural areas

Order Processing:

  • Orders are processed within 1–2 working days.
  • You will receive a tracking number once dispatched.
  1. Returns & Exchanges

We want you to love your order, but if you’re not satisfied:

Eligibility:

  • Returns must be requested within 7 days of receiving your order.
  • Products must be unused, unopened, and in original condition.
  • Personal skincare items (e.g., serums, creams) are non-returnable for hygiene reasons unless damaged or incorrect.

Steps to Return:

  1. Email us at returns@rakhmabygrace.com with your order number and reason for return.
  2. We will respond with return instructions.
  3. Customer is responsible for return & exchange shipping fees unless product is damaged or incorrect.
  1. Refunds
  • Approved refunds will be processed within 7 business days after receiving the returned item.
  • Refunds will be made to the original payment method.
  1. Damaged or Incorrect Orders
  • Please report any damaged or incorrect items within 48 hours of delivery.
  • Email us with photos and order details for resolution.

Contact Us:

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